In the unlikely event that you are not happy with your case, the first thing to do is contact us on firstname.lastname@example.org. We will get back to you within 24 hours. All our products are made to order and due to the personalised nature of the product, we are unable to offer a refund and resell the product. However, if you receive a product that is damaged or faulty, we can replace it (exact image and case). In the event that the product has a fault, just contact us or return it to us at your own expense within 7 days of receiving it. Once we verify that the product is faulty we may offer to reproduce and resend your order free of charge.
Please note that we reserve the right to reject your refund or exchange request.